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Policy

Payment & Policy
Goods are not refundable and exchangeable.


  • Payment page will be shown after you clicked the “checkout” button.

  • Our website provides Online Banking.

  • Please make your payment within 3 days and upload the payment slip as an attachment.

  • You can, later on, update your payment slip at your Order Details upon successful payment.

  • The payment status will be updated upon confirmation of successful payment.









Order & Delivery
Goods are not refundable and exchangeable.


Order
Once the order is made and the parcel is shipped, no further changes can be made.

We strongly advise you to carefully review and modify your order before you place an order.

Delivery
PROWAY HEALTH will proceed with the order within 3 working days upon receiving payment confirmation.

For FREE SHIPPING


WEST M’SIA EAST M'SIA
Purchase RM100.00 and above in a single order. Purchase RM150.00 and above in a single order.

For Postage Fees & Charges,


WEST M'SIA EAST M'SIA
Flat Rate: RM15.00 / per order Flat Rate: RM25.00 / per order









Terms & Conditions
Goods are not refundable and exchangeable.


Delivery Policy
1) The shipping charges will be as follows:-

A) For West Malaysia B) For East Malaysia
RM100 and above / Per order - Free shipping charges
Else charges Flat Rate RM15.00/ per order
RM150.00 and above / Per order - Free shipping charges
Else charges Flat Rate: RM25.00 / per order

2) We will send you an e-mail within 24 hours confirming your order includes tracking numbers When The Item Is Shipped Out From Our Premises.

3) Orders with payment received before 12.00 noon are normally shipped out at the same or next working day (Monday to Friday), delivery is usually the next working day after posting requires 3 to 7 working days for delivery. Delivery time may be longer during PUBLIC HOLIDAY.

Refund Policy
1) All products sold are not returnable or refund.


Return

If the products you have received are faulty, defective or different from your purchased, kindly inform us immediately and return must be made within 7 days from the day you acknowledged receipt of such parcel.

Refund
After the return application has been verified or when the products you placed are out of stock, we will process for the refund within 7-14 working days.
 
Kindly email the Return Application Form in the following format:


Name :  
Email Address :  
Contact No. :  
Order ID :  
Product Name :  
Price :  
Reason :  
Bank Account Details :  

Once you have completed the form, kindly email it to prowayhealth@gmail.com


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